Here at cigarettevapours.com, we are committed to getting your order to you quickly and efficiently. We want you to start enjoying your products as soon as possible, which is why we offer a range of delivery options to suit your needs.
UK Delivery
We are proud to offer free delivery on all UK orders. Your order will be dispatched promptly and delivered by Royal Mail. Please allow for the following timelines, though these are estimates and not guarantees:
- Standard Delivery (Free): 3-5 working days
- Express Delivery (£2.99): 1-2 working days (Order by 2pm)
Orders are processed and dispatched from our warehouse from Monday to Friday. Any orders placed after 2pm on a Friday, or over the weekend, will be processed on the following Monday.
You will receive a confirmation email once your order has been shipped. This email will contain your tracking information, allowing you to follow your parcel’s journey.
International Delivery
We currently do not offer international delivery from our website.
Returns
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day money-back guarantee.
If you wish to return an item, please ensure it is in its original, unused condition and in its sealed packaging. To initiate a return, please contact our customer service team who will guide you through the process and provide you with the necessary details.
Once we receive the returned item, we will process your refund within a few days. Please note that the original cost of delivery is non-refundable, and you will be responsible for the cost of the return postage unless the item is faulty or incorrect.
We strongly recommend using a tracked postal service for your return, as we cannot be held responsible for items that are lost in transit.